Terms & Conditions

By making a purchase you must agree to our terms and conditions which relate to orders being placed either online or by telephone.

When placing online orders, our terms and conditions are presented at the checkout where they can be printed or downloaded prior to placing an order.

Online orders cannot proceed until you have read and agreed to our terms and conditions by ticking the box that is presented upon checkout. 

You have a legal right to cancel within 7 days from the date of your order for a refund of the purchase price which typically takes 2-5 working days to credit. 

You have a further right to cancel within 7 days from the date of delivery due to customer error or goods that are not fit for purpose or due to being unsuitable or the wrong size. 

Unsutable, faulty or damaged goods cannot be accepted for return or repair after 30 days.

Most of our furniture is ready-assembled and sizes are clearly shown on each product listing.  

Deposits can be accepted at the time of your order but full cleared payment must be completed prior to any goods being despatched.

A signature will be required by a responsible person upon delivery that confirms goods are checked and delivered in good condition. 

Delivery is free, however If you fail to be home on your first arrange day of delivery then a charge may apply to the second re-delivery. 

Any additional deliveries will be charged at the minimum rate of £50.00.

We cover the basic cost of all "outward" deliveries which are free to our customers. Any additional "return" delivery services may be chargeable including the cost of returning any goods for whatever reason. 

Alternatively, you may also return goods back to our store yourself free of charge to avoid return delivery charges.   

Lead times from date of purchase to home delivery are typically 5-15 working days depending on your location. 

Please note that stock levels can frequently fluctuate and occasionally we may need to source goods directly from the UK supplier which could increase delivery lead times. 

Delivery includes the safe transportation of multiple goods to one address at the street door level by normal means of access. The delivery personnel may locate your furniture to the room of choice but are not obliged to carry heavy items upstairs due to health & safety regulations.

Some items are delivered in sub-units to ensure ease of access to your home and may require basic assembly and attachment of legs and handles etc which is the customer's responsibility.

It is the customer's responsibility to ensure that what they have ordered is the correct size and can be physically delivered to its intended location by normal means of access. We also recommend that customers provide adequate protection to walls and flooring on the day of delivery in order to prevent damage to their property or goods as a result of your furniture being delivered.

Customers are responsible for the disposal of waste packaging which should be recycled or disposed of in an environmentally friendly way at facilities provided by your local authority. 

Images on our website are as accurate as possible but may appear slightly different from the actual item due to photographic lighting conditions and natural variations of color and wood grain.

Every solid wood item is unique in appearance. Variations in color, grain, small knots, large dark areas of knots, and small cracks are natural characteristics and are to be expected. These characteristics are not deemed defective but do add to the beauty and individuality of solid wood furniture and hence do not warrant replacement.

In the rare event that a minor defect or damage is found on any of our products then we reserve the right to either advise on a basic repair or cover the cost of a professional repair in order to rectify the problem and prevent a return. We must have photographic evidence of the damaged product but also photos of the entire packaging which must be sent via e-mail within 7 days following delivery to enable the repair or returns procedure. Please note that all returns / exchanges must be in their original packaging. 

Returns Policy

We do not accept any returns for whatever reason on products that are part assembled that require self-assembly by the customer. 

Returns must be in their original packaging and returned this request must be made in writing within 7 days from the date of delivery in order to receive either an exchange or a full refund of the purchase price within 30 days. We do not accept any returns for whatever reason after 30 days from the date your order delivery has lapsed. 

Please note that free delivery only applies to outgoing goods and that the customer is responsible for the cost of transportation of any returned goods and a re-stocking charge may also apply.